We were met at the apartment and given a brief explanation of how everything worked and some details of local supermarkets, markets etc and a map of the area. The apartment was exactly as on the website, very modern and clean and well equipped with everything required for our stay. It was about 10 minutes walk from the centre of Florence which made it a good base for exploring the city. There was a very good restaurant on the same street, if you preferred to eat out a couple of times. I would definitely recommend this apartment and would consider staying there again.